These Terms & Conditions ("Terms") govern your use of the website located at www.the-mandate-group.com and all services provided by The Mandate Group ("we", "us", "our").
By accessing our website, submitting an order form, or engaging our services in any capacity, you confirm that you have read, understood, and agree to be bound by these Terms and our Privacy Policy, which is incorporated herein by reference.
The Mandate Group is a cryptocurrency facilitation intermediary incorporated under the laws of the State of Montana, United States. We act as a facilitator — connecting clients with regulated liquidity partners to enable the purchase and sale of cryptocurrencies for fiat currency.
We do not operate as a cryptocurrency exchange, custodian, broker-dealer, or investment adviser. We do not provide investment advice, and nothing on our website or in our communications constitutes a recommendation to buy or sell any asset.
To use our services, you must:
We reserve the right to refuse service to any individual or entity at our sole discretion, without obligation to provide a reason.
As part of our compliance obligations, we are required to:
Failure to complete KYC or provide requested documentation will result in your order being cancelled. We reserve the right to decline or terminate the business relationship if compliance requirements cannot be satisfied.
KYC verification is conducted by our third-party compliance partner, Didit. By using our services you consent to your data being processed by Didit for this purpose.
The order process operates as follows:
Submitted orders are not binding until confirmed in writing by The Mandate Group. Pricing provided at the time of order submission is indicative only and subject to market conditions at the time of execution.
Our fee structure is applied as follows for buy orders:
For sell orders, the equivalent deductions apply to the proceeds of the sale before fiat is remitted to the client.
All fees will be disclosed and agreed upon in writing before order execution. The Mandate Group reserves the right to adjust its fee schedule with reasonable notice.
The Mandate Group accepts no liability for fluctuations in network fees. We will endeavour to inform you of estimated network fees where possible, but these estimates are not guaranteed.
Settlement timelines are indicative and subject to:
The Mandate Group is not liable for delays caused by blockchain network conditions, banking intermediaries, or third-party service providers. Once a cryptocurrency transaction has been broadcast to the network, it cannot be reversed.
You are solely responsible for providing accurate wallet addresses and bank account details. The Mandate Group cannot recover funds sent to incorrect addresses provided by the client.
Orders may be cancelled prior to written confirmation by The Mandate Group without penalty. Once an order has been confirmed and funds received, cancellation may not be possible.
If an order cannot be executed due to compliance failures, market conditions, or other reasons within our control, we will return the client's funds, less any third-party costs already incurred. Refunds will be processed via the original payment method where possible.
Cryptocurrency markets are highly volatile. We do not offer refunds based on subsequent price movements after an order has been executed.
By using our services, you acknowledge and accept the following risks:
The Mandate Group does not provide investment advice. You should seek independent financial advice before transacting in cryptocurrency.
To the fullest extent permitted by applicable law, The Mandate Group shall not be liable for:
Our total aggregate liability to you shall not exceed the total fees paid by you to The Mandate Group in connection with the specific transaction giving rise to the claim.
You agree not to use our services for any unlawful purpose, including but not limited to:
Violation of this section may result in immediate termination of your access to our services, reporting to relevant authorities, and legal action.
All content on the The Mandate Group website, including but not limited to text, design, graphics, and branding, is the property of The Mandate Group and is protected by applicable intellectual property laws.
You may not reproduce, distribute, or create derivative works from any content on our website without our prior written consent.
These Terms are governed by and construed in accordance with the laws of the State of Montana, United States, without regard to its conflict of law provisions.
Any dispute arising out of or in connection with these Terms or our services shall first be attempted to be resolved through good-faith negotiation. If resolution cannot be reached within 30 days, disputes shall be submitted to binding arbitration in Montana in accordance with applicable arbitration rules.
Nothing in this section prevents either party from seeking emergency injunctive relief from a court of competent jurisdiction.
We reserve the right to modify these Terms at any time. Changes will be effective upon posting to our website with an updated effective date. It is your responsibility to review these Terms periodically.
Continued use of our services following any modification constitutes your acceptance of the revised Terms.
For any questions regarding these Terms & Conditions, please contact us:
The Mandate Group
Montana, United States
Email: dan@the-mandate-group.com
Website: www.the-mandate-group.com